FAQ

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Frequently Asked Questions

Shipping + Delivery

Do you offer free shipping?

No. Shipping is calculated at checkout based on destination and weight.

How is shipping calculated?

By destination and weight, shipped via UPS and USPS.

How long does shipping take?

Standard shipping times are 48-72 hours.

Do you ship internationally?

No.

Can I pick up my order in store?

Yes, free in-store/local pickup is available.

Returns + Exchanges

What is your return policy?

No returns. Exchanges are offered within 30 days.

What do I get instead of a refund?

An exchange or a gift card.

How do I get a return label?

Labels are not provided; customers are responsible for return shipping.

What if my item arrives damaged or defective?

It will be replaced, and return shipping is covered.

What if my package is lost or stolen?

Lost packages can be turned in for insurance and the item replaced.

Rewards

How does the rewards program work?

Every $1 spent earns 1 point. At 1,000 points you receive $25 off your next purchase.

Contact + Store Info

How do I reach customer service?

Shopify@plumscooking.com, Monday-Friday 10-5.

Where are you located?

401 E 8th Street, Suite 107, Sioux Falls, SD 57103.